Language & Translators
Our clinical staff are all conversant in English. Most of our clinical team can also communicate in the various local languages and dialects. Translators are available upon request.

• Mandarin
• Tamil
• Bidayuh (Biatah/Bau)
• Iban
• French
• Russian
• Italian
• Bruneian
• Indonesian
• Finnish
• Sign Language
• Japanese
• Korean
• Punjabi
• German
• Dutch
• Flemish

Religious Services
If you require religious counseling, please inform our Patient Relation Assistants or nurse on-duty. For Muslim patients, kiblat signs are available in every room. Religious books are available on request.

• Methodist
• Anglican
• Roman Catholic
• Evangelical
• Seven Days Adventist
• Islamic Religious Department – Pengurus Jenazah
• Buddhist Association
• Salvation Army
• Hindu

Gifts Or Gratuities
Normah employees are professionally committed to making your visit as comfortable and pleasant as possible. Our employees are pleased to be of service to you at any time during your visit.

Tipping is not required.

Concierge / Porter / Complimentary Shuttle Service
A complimentary shuttle service to and from selected city locations are available from:

• Monday to Friday (8:30am to 4:30pm)
• Saturday (8:30am to 1:00pm) 
• Shuttle service is not available on Sunday and Public Holiday.

Please make prior arrangements with our Information Counter at the main lobby or email to inquiry@normah.com.
Departure and arrival at Normah Medical Specialist Centre will be at the main entrance of Normah Clinic Building.
Time and duration of journey may vary depending on traffic condition.
Taxis/ E-hailing service are available upon request. Please approach our Information Counter for assistance.

Car Park
Ample car parking area are allocated around our hospital vicinity for your parking convenience. Parking is FREE, however parking is at your own risk. You are advised not leave anything visible in your vehicle. Normah Medical Specialist Centre and its management will not be responsible for loss of personal items.

Prayer Room
A prayer room (for Muslim) available. Please ask our ward nurse for directions.

Cafeteria
Normah Cafeteria is located at Level LG, Normah Hospital adjacent to the lift. It is open 7 days a week from 7:00 am to 9:00 pm. You can have a choice of Western, Asian, Chinese or Malay cuisine. Room Service is available for inpatients. There will be 3 complimentary meals a day (breakfast, lunch and dinner). Menu is available in every room. Special dietary meals for patients (diabetics, low fat, low salt, low carbohydrate, etc) is available. Our resident dietitian / nutritionist will be available to provide dietary advice. All food served are centified halal. All meals are meticulously prepared by our in-house chef.

Information Counters
Our Patient Relation Assistants (PRA) are available at the Information Counters at 2 locations :

• Level UG, Main Lobby, Normah Hospital
• OPD1, Main Lobby, Normah Clinic

Our PRA provides assistance for pre-admission procedures, transportation, flight arrangements, accommodation, Immigration & Travel Pass assistance etc.