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Normah Medical Specialist Centre

Dedicated to provide care and treatment for our patient.
Normah Medical Centre
Normah Medical Centre
ABOUT US

About Normah Medical Specialist Centre

Normah Medical Specialist Centre (NMSC), located in Kuching, Sarawak, Malaysia, is a not-for-profit private hospital owned by Sarawak Medical Centre Sdn Bhd, a subsidiary of the Sarawak State Financial Secretary (SFS) Incorporation. Officially opened in August 1988, it is 16km from Kuching International Airport and 7km from Kuching City.


For over 35 years, Normah Medical Specialist Centre has excelled in delivering the highest quality healthcare and service to all of our patients. Here at NMSC, we have adopted the International Patient Safety Goals intended to promote specific improvements in patient safety. Our patients feel confident as their care and treatment are set towards the greatest international best practice and that their safety and well-being are our utmost priority. Our hospital’s environment has been designed and is being maintained to provide a safe and conducive environment for our patients’ stay and recovery.

Normah Medical Centre
STRIVE TO PROVIDE

We Never Stop Improving

This local private hospital has come a long way from being a 130-bed medical and surgical not-for-profit centre to a world-class healthcare provider today. Having achieved many accolades, including the Malaysian Society for Quality in Health (MSQH) with full certification since 2005, Normah was officially granted the prestigious Joint Commission International (JCI) accreditation, the leading healthcare industry benchmark for measuring the delivery of quality improvement  and patient safety in healthcare. NMSC, which has always been close to the heart of the local residents and foreigners, became the only private hospital in Borneo to be awarded JCI Accreditation four times in a row from year 2011-2013, 2014-2017, 2018-2020, 2021-2023. This distinction not only reaffirms NMSC’s commitment to quality and compliance with the highest standard of healthcare services, it also marks another milestone in its endeavour to be the preferred healthcare in the region.

In addition to the primary, family medicine and general specialities, NMSC offers a broad spectrum of secondary and tertiary services provided by its internally credentialed residents and visiting specialists. Included in the list of specialities are orthopaedics, ophthalmology, cardiology and cardiac surgery, general surgery, endoscopic surgery, otorhinolaryngology, psychiatry, obstetrics and gynaecology, paediatrics, urology, nephrology, oncology and haematology. NMSC has been conducting open heart surgery since December 1994.

Patient care at NMSC is supported by the 24-hour Accident & Emergency support team which consists of the inhouse pharmacy, blood bank, laboratory / pathology, diagnostic imaging services, lithotripsy and renal dialysis program, and rehabilitation care.

The Pathology Department provides a full testing service and is equipped with a Blood Bank which is supported by blood donor collection programme and component processing service.

Besides the routine radiological services, the Diagnostic Imaging unit provides high-tech imaging and is well-equipped with 256-slice Advance MSCT, 1.5 Tesla MRI, Mammography, X-Ray, ultrasound, orthopantomagram, cephalometric and Densitometry services.

The core of NMSC's services is its commitment to quality in healthcare in accordance to the International Patient Safety Goals. This is evidenced by its achievment of the coveted full accreditation by Malaysia Society of Quality in Health (MSQH) and Joint Commission International (JCI).

Normah Medical Centre
THE INTERNATIONAL PATIENT SAFETY GOALS

IPSG – International Patient Safety Goals

Goal 1

Identify Patients Correctly.

Goal 2

Improve Effective Communication.

Goal 3

Improve the safety of High-alert Medications.

Goal 4

Ensure Safe Surgery : Correct-Site, Correct-Procedure, Correct-Patient Surgery.

Goal 5

Reduce the Risk of Healthcare-Associated Infections.

Goal 6

Reduce the Risk of Patient Harm Resulting from fall.
Normah Medical Centre
Normah Medical Centre
IT ALL STARTS HERE

Our Mission, Vision And Values

Vision

We see Normah Medical Specialist Centre as the preferred healthcare provider in the region.

Mission
Values
Normah Medical Centre
WITH MEMORABLE HISTORY

Our Milestones

Jul 1988

On 4th July, 1988, Normah Medical Specialist Centre admitted its first in-house patient.

Jul 1988

Aug 1988

Normah Medical Specialist Centre had created history by being the first private hospital established in Sarawak. It was officially declared opened on 11th August , 1988.

Sep 1994

In September, 1994, a RM11 million Cardiac Centre was set up in Normah Medical Specialist Centre.

Sep 1994

Dec 1994

On 24th December 1994, Normah’s Cardiac Centre created an unprecedented achievement in Sarawak and the region of Borneo in medical history by successfully conducting an open-heart surgery.

Mar 1999

On 8th March, 1999, a new 4-storey outpatient building aptly called the Normah Clinic, consisting of 30 consultation suites, doctor’s offices, a lecture theatre, general administration offices and other facilities, was opened.

Mar 1999

Jul 1999

In July, 1999, Normah Nursing School opened its door for their first intake.

2000

In 2000, new facilities and services were upgraded or added. These include neurosurgery, urologic surgery, nephrology and medical oncology.

2000

Sep 2000

From 13th to 17th September 2000, Normah Medical Specialist Centre achieved yet another milestone in its pursuit of excellence in the field of Cardiothoracic surgery at an international level. On this date, Normah Medical Specialist Centre played host to an International Heart Valve Symposium known as the Mulu Rafflesia Valve Symposium (MRVS).

Jun 2002

From 26th to 30th June 2002, Normah Medical Specialist Centre achieved another milestone. For the second time, Normah Medical Specialist Centre was given the honor to host the International Heart Valve Symposium known as the The 2nd Mulu Rafflesia Valve Symposium.

Jun 2002

Jun 2003

In June, 2003, Normah Medical Specialist Centre opened its first Information Centre in Pontianak, West Kalimantan, Indonesia. It was the first Information Centre setup by Normah Medical Specialist Centre (outside Sarawak).

Mar 2005

On 10th March 2005, Normah Medical Specialist Centre achieved Malaysian Society in Quality Health (MSQH) full 3-years Accreditation Status award.

Mar 2005

Sep 2005

On 15th September 2005, Normah Medical Specialist Centre and Kolej Technologi PPKS signed an MOU to collaborate in providing Diploma in Nursing Programme.

Dec 2005

On 3rd December 2005, another milestone was achieved by Normah Medical Specialist Centre in hosting the International Oncology Conference that was held until 4th December , 2005. The following achievement by Normah also happened on 3rd December, 2005, when the Oncology Centre was officiated by Honourable Deputy Chief Minister of Sarawak YB Datuk Patinggi Tan Sri Dr George Chan Hon Nam. The next carved by Normah Medical Specialist Centre were the signing of MOU between American Oncologist Dr Hazem ElKassas and Normah CEO & Managing Director Dr Au Yong Kien Hoe; they were witnessed by Deputy Chief Minister of Sarawak YB Datuk Patinggi Tan Sri Dr George Chan Hon Nam and Chairman of Normah Tan Sri Bujang Bin Muhammad Noor.

Dec 2005

Mar 2006

On 7th March, 2006, Normah Medical Specialist Centre continued to carve its name to be the first private hospital in Borneo to launch the most advance 64 Multi-Slices CT Scan machine which was officiated by Chairman Tan Sri Bujang Bin Muhammad Noor.

2011

2011 – Reaccredited by Malaysia Society for Quality in Health (MSQH)

2011

2008

2008 – Reaccredited by Malaysia Society for Quality in Health (MSQH)

Jan 2011

On 15th January, 2011, accredited by Joint Commission International (JCI)

Jan 2011

Sep 2013

On 3rd September, 2013, Normah Medical Specialist Centre received an award from The Malaysian Society for Quality in Health (MSQH) for “MSQH Hospital Accreditation Performance Award Full Certification For 3 Cycles”

Nov 2013

Normah Medical Specialist Centre received two awards from the MHTC (an initiative by Ministry of Health) for outstanding achievements: “Highest Revenue for Healthcare Travellers East Malaysia” and “Highest Number of Healthcare Travellers East Malaysia”

Nov 2013

Jan 2014

In January, 2014, Normah Medical Specialist Centre achieved their second Joint Commission International (JCI) Accreditation for three years (2014-2017). The JCI accreditation recognises dedicated healthcare organisation that are committed to quality, safety improvements and efficiency of health care services around the globe.

Nov 2015

Normah Medical Specialist Centre received the 6th Sarawak Hornbill Tourism Award – Hornbill Special Award for Organisation Category.

Nov 2015

Mar 2016

On 9th March, 2016, Normah Medical Specialist Centre was reaccredited by Malaysia Society for Quality in Health (MSQH) and successfully obtained full 4-year Accreditation Status award (2016-2020).

June 2017

On 3rd June, 2017, Normah Medical Specialist Centre was reaccredited by Joint Commission International (JCI) and successfully obtained full 3-year Accreditation Status award (2017-2020).

June 2017

Mar 2019

Normah Medical Specialist Centre had carved yet another history and milestone when it was awarded the prestigious The BrandLaureate SMEs Best Brand Award 2019 – Most Established Brand Award for Best Brand in Healthcare Private Specialist Centre from the Asia Pacific Brands Foundation

Jan 2021

On 1st January 2021, Normah Medical Specialist Centre was reaccredited by Joint Commission International (JCI) and was successfully awarded another full 3-year Accreditation Status for maintaining high standard of healthcare in accordance with JCI guidelines.

Jan 2021

Sep 2022

On 1st September 2022, Normah Medical Specialist Centre became the first medical centre in Borneo to introduce the robotic therapy in rehabilitation using the Hybrid Assistive Limb (HAL) which is the world’s first wearable cyborg technology by CYBERDYNE Inc., Japan. Through the collaboration with Social Security Organisation (SOCSO) in Malaysia, Normah Medical Specialist Centre can provide robotic rehabilitation treatment to improve and regenerate the patient’s motor function.

Oct 2022

On 3rd October 2022, Normah Medical Specialist Centre launched three (3) up-to-date medical technology and system utilizations : Azurion 3 High-tech Cardiovascular Laboratory - The 3rd generation cardiac intervention technology, equipped with integrated IVUS Intrasight (image-guided therapy system), 256-Slice Multi Detector Revolution Frontier 2.0 Computed Tomography (MSCT) Scanner, and the 1.5 Tesla Magnetic Resonance Imaging (MRI) Signa Explorer. The introduction of these three (3) medical technologies and the use of the latest systems, will enable Normah Medical Specialist Center to become an excellent medical center that emphasizes on quality care with world-class standards in the region.

Oct 2022

Mar 2023

On 10th March 2023, Normah Medical Specialist Centre became the first hospital in East Malaysia, if not the whole region of Borneo, to introduce high-tech rehabilitation service via Robotic Therapy.
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Normah Medical Specialist Centre 
Lot 937, Section 30 KTLD,
Jalan Tun Abdul Rahman Yakub,
Petra Jaya, 93050 Kuching,
Sarawak.
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