Admission and Discharge
How to get admitted
Patients are normally admitted after consultation with their specialists. During Office hours, patient are admitted through the admission desk at the Main Lobby of the hospital wing. Receptionists and PRA will assist in the filling of forms and other pre-admission process. After Office hours, admission is made through the Accident and Emergency Department, located at the side entrance of the hospital.
Choice of hospital rooms
All hospital rooms are air-conditioned, with individual temperature control, television and en-suite bathroom and toilet. All beds will have a side table with hot and cold water flasks, telephone, bedside locker and nurse call button. You have the following choice of rooms:
1. Deluxe Suite with an attached lounge
2. Single Room
3. 2 – Bedded Room
4. 4 – Bedded Room
All patients will require a financial guarantee on admission. This can be in the form of a guarantee letter, medical insurance cover, or a deposit. The amount of the deposit will depend on the several factors, i.e.
• whether you are a resident or non-resident
• your choice of bed category
• you are a medical or surgical case
• if special procedures required
Topping up of deposit will be requested when the actual bill exceeds the deposit amount. The amount requested would be 50% of the initial deposit plus the difference between the initial admission deposit and the actual bill incurred to-date.
For Maternity Package, deposit payment of the package fee is required upon admission. You might be requested to top up the balance upon check out should the actual bill exceeds the deposit amount. Terms & Conditions apply. For more details regarding payment and delivery package of newborn, please check with your attending O&G doctor.
About your valuables
Please keep all valuables at home. In an emergency, our ward supervisor may arrange to keep these for you. You will be given a receipt, and the valuables returned to you on discharge. THE HOSPITAL WILL NOT BE RESPONSIBLE FOR LOSS OF VALUABLES KEPT IN YOUR ROOM.
Please settle all outstanding bills upon discharge. Patient under corporate or insurance cover may not need to pay anything if the incurred amount is within the cover. The tabulation of accounts may take some time. Please wait in your room while the bills are being finalised. You will be informed when your bill is ready. Payment can be made at the Cashier’s Counter.
A free shuttle bus service to and from selected city locations is available from :
• Monday to Friday (8:30 am to 4:30 pm)
• Saturday (8:30 am to 1:00 pm.)
Taxis are available upon request. Please approach our Information counter for help.
Our Patient Relation Assistant (PRA) counters are located at :
• Level UG, Main Lobby, Normah Hospital
• OPD1, Main Lobby, Normah Clinic.
The PRA provides assistance in pre-admission procedures, transportation, flight arrangements, accommodation etc.
A prayer room (for Muslim) is located on Level 4 of Normah Hospital, next to lift lobby. Please ask the ward nurse for directions.
A gift shop is located on Level LG of Normah Hospital, adjacent to the Cafeteria. Its opening hours are :
• Monday to Friday (8:30 am – 4:30 pm)
• Saturday (8:00 am – 1:30 pm)
• It is closed on Sundays & public holidays
The shop sells a wide variety of essential items including gifts, flowers, toiletries, stationary, confectioneries, books and magazines.
Newspaper can be delivered to the rooms on request.
What You Need to Know
Our clinical staff are all conversant in English. Most of our clinical team can also communicate in the various local languages and dialects. Translators are available upon request.
If you require religious counseling, please inform your ward supervisor. For Muslim patients, kiblat signs are available in every room. Religious books are available on request.
Tips or gratuities
Normah employees are professionally committed to making your visit as comfortable and pleasant as possible. Our employees are pleased to be of service to you at any time during your visit. Tipping is not required at the Centre.