Your Stay

Admission and Discharge
How to get admitted

Patients are normally admitted after consultation with their specialists. During Office hours, patient are admitted through the admission desk at the Main Lobby of the hospital wing. Receptionists and PRA will assist in the filling of forms and other pre-admission process. After Office hours, admission is made through the Accident and Emergency Department, located at the side entrance of the hospital.

Choice of hospital rooms

All hospital rooms are air-conditioned, with individual temperature control, television and en-suite bathroom and toilet. All beds will have a side table with hot and cold water flasks, telephone, bedside locker and nurse call button. You have the following choice of rooms:

1. Superior/VIP Suite with an attached lounge
2. Deluxe Suite with an attached lounge
3. Single Room
4. 2 – Bedded Room
5. 4 – Bedded Room

Deposit

All patients will require a financial guarantee on admission. This can be in the form of a guarantee letter, medical insurance cover, or a deposit. The amount of the deposit will depend on the several factors, i.e.

• whether you are a resident or non-resident
• your choice of bed category
• you are a medical or surgical case
• if special procedures required

Topping up of deposit will be requested when the actual bill exceeds the deposit amount. The amount requested would be 50% of the initial deposit plus the difference between the initial admission deposit and the actual bill incurred to-date. If you need more information, please call us. Click here for more information.

About your valuables

Please keep all valuables at home. In an emergency, our ward supervisor may arrange to keep these for you. You will be given a receipt, and the valuables returned to you on discharge. THE HOSPITAL WILL NOT BE RESPONSIBLE FOR LOSS OF VALUABLES KEPT IN YOUR ROOM.

Discharge

Please settle all outstanding bills upon discharge. Patient under corporate or insurance cover may not need to pay anything if the incurred amount is within the cover. The tabulation of accounts may take some time. Please wait in your room while the bills are being finalised. You will be informed when your bill is ready. Payment can be made at the Cashier’s Counter.

Hospital Amenities
Concierge/Porter services

A free shuttle bus service to and from selected city locations is available from :
• Monday to Friday (8:30 am to 4:30 pm)
• Saturday (8:30 am to 1:00 pm.)

Taxis are available upon request. Please approach our Information counter for help.

Information vounters

Our Public Relation Assistant (PRA) counters are located at :
• Level UG, Main Lobby, Normah Hospital
• Level UG, Main Lobby, Normah Clinic.

The PRA provides assistance in pre-admission procedures, transportation, flight arrangements, accommodation etc.

Prayer room

A prayer room (for Muslim) is located on Level 4 of Normah Hospital, next to lift lobby. Please ask the ward nurse for directions.

Cafeteria

The Cafeteria is located at Level LG, Normah Hospital adjacent to the lift lobby. It is open 7 days a week from 7:00 am to 9:00 pm. You can have a choice of Western or local cuisine. Room Service is available for in-patients. In patients will be served complimentary 3 meals a day (breakfast, lunch and dinner). Menus are available in every room. Special meals for patients on special diet (example diabetics) can be arranged. The resident Dietitian can also help with dietary advice. Meals can be charged to your account during your stay in Normah. All food served is halal.

Gift shop

A gift shop is located on Level LG of Normah Hospital, adjacent to the Cafeteria. Its opening hours are :

• Monday to Friday (8:30 am – 4:30 pm)
• Saturday (8:00 am – 1:30 pm)
• It is closed on Sundays & public holidays

The shop sells a wide variety of essential items including gifts, flowers, toiletries, stationary, confectioneries, books and magazines.
Newspaper can be delivered to the rooms on request.

What You Need to Know
Language

Our clinical staff are all conversant in English. Most of our clinical team can also communicate in the various local languages and dialects. Translators are available upon request.

Religious services

If you require religious counseling, please inform your ward supervisor. For Muslim patients, kiblat signs are available in every room. Religious books are available on request.

Tips or gratuities

Normah employees are professionally committed to making your visit as comfortable and pleasant as possible. Our employees are pleased to be of service to you at any time during your visit. Tipping is not required at the Centre.

Patients & visitors