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Billing & Insurance


A summary invoice will be given to a self-paying patient at the end of a visit or upon discharged in the case of inpatient visits. As for company pay patient, a summary invoice will be sent to company.


We accept payment by CASH, CREDIT CARDS and DEBIT CARDS.
1. Visa
2. Master
3. Amex
4. Company Check
5. Cash
6. Bank Telegraphic Transfer (MBB & RHB)
7. SarawakPay

Patient account

Our Reception Counters handle all billing inquiries. There are 3 Reception Counters, at Level 1, Normah Clinic covering outpatient payments, at the Front Desk, Level 2, Normah Hospital for inpatient payments and A&E Reception Counter for after-hours payment (office hours is from 8.30am – 4.30pm). These counters operate between 8:30 am to 4:30 pm Billing inquiries can be directed to:

In person
Finance Department

By phone
+60 82 440055 ext 202 (In-Patient) & 540 (Out-patient)

By mail
Chief Financial Officer (CFO)Finance Department
Normah Medical Specialist Centre
Jalan Tun Abdul Rahman,
Petra Jaya, 93050 Kuching, Sarawak, Malaysia.

By Fax
+60 82 313159

By Email

Credit facility

The Medical Centre provides credit facility to approved corporate clients. Interested companies are required to request the Credit Application Form from Business Development Unit (

Medical and Hospitalisation Insurance
Patients with medical and hospitalisation insurance

Upon registration, the policyholders are required to produce their medical/membership card and identification card to the hospital.

List of insurance companies that have appointed Normah as their preferred healthcare provider:
1. Prudential Assurance Malaysia Berhad
2. AIA Co. Ltd.
3. Great Eastern Life Assurance
4. Aetna Universal Insurance
5. AMI Insurans Berhad
6. Hong Leong Assurance Berhad

List of other insurance companies’ medical cards that are accepted by Normah:
1. AXA Affin Life Insurance Berhad
2. Allianz Life Insurance Berhad
3. Amlife Insurance Berhad
4. Hong Leong Assurance Berhad
5. Manulife Insurance Berhad
6. Tokio Marine Life Insurance Malaysia Berhad
7. Etiqa Takaful Berhad
8. Prudential BSN Takaful Berhad
9. Medtronic iCares Sdn Bhd
10. PMCARE Sdn Bhd
11. Etiqa
12. Compumed
13. International SOS
14. Mediexpress
15. Mediscreen
16. Alliance