Emergency Call No : +60-82-311999 | General Line: +60-82-440055 | Contact Us

DIRECTORY

Intensive Care Unit
082-493336/493261
Level 1F (Inpatient)
Accident & Emergency
(A&E)

082-311999 
082-440055 Ext 288
Level UG
Cardiovascular Laboratory
082-440055 Ext 200/201
Level UG
Cardiology Clinic                  
082-440055 Ext 646                082-493606
OPD-Level 2
Oral, Facial & Wellness Services
082-440055 Ext 4502
082- 493188
Leve 2F
Dermatology Clinic
082-440055 Ext 746
OPD-Level 3
Dietitics
082-440055 Ext 718
OPD-Level 3
Endoscopy Suite
082-440055 Ext 223
Level UG
Surgical Clinic
082-440055 Ext 748   082-493701
OPD-Level 3
Health Screening/ Wellness Clinic
082-440055 Ext 616
OPD-Level 2
Internal Medicine
082-440055 Ext 649       082-493602
OPD-Level 2
Medical Oncology
082-493252 Ext 252
Level 2F (Inpatient)
Nephrology Clinic
082-493265
Level UG
Neurology Clinic
082-440055 Ext 744
OPD-Level 2
Obstetrics & Gynaecology Clinic
082-440055 Ext 546
OPD-Level 1
Ophthalmology Clinic
082-493712 Ext 712
OPD-Level 3
Orthopaedic Clinic
082-440055 Ext 746
OPD-Level 3
Osteoporosis & Dexa Scan
082-440055 Ext 211
Level UG
Otorhinolaryngology(ENT) Clinic  
082-440055 Ext 645 
2nd Floor   082-493717
OPD-Level 3
Paediatrics Clinic
082-440055 Ext 548/549
OPD-Level 1
Radiology & Diagnostic Imaging Unit
082-440055 Ext 211
Level UG
Pathology Dept
082-440055 Ext 289/287
Level UG
Rehabilitation
082-440055 Ext 294
Level UG
Psychiatry Clinic
082-440055 Ext 746 
082-493703
OPD-Level 3
Urology Clinic
082-493269 Ext 264
Level UG
   

Billing & Insurance

Normah Medial Specialist Centre

 

This section provides you information on Normah billing system.

Bills
A summary invoice will be given to a self-paying patient at the end of a visit or upon discharged in the case of inpatient visits. As for company pay patient, a summary invoice will be sent to company.

Medical and Hospitalisation Insurance
Upon registration, the policyholders are required to produce the medical card and identification card to the hospital. Listed below are some of the insurance companies that have appointed Normah as their preferred healthcare provider:

1. Prudential Assurance Malaysia Bhd
2. AIA Co. Ltd.
3. Great Eastern Life Assurance
4. Aetna Universal Insurance
5. AMI Insurans Bhd
6. Hong Leong Assurance Bhd

Medical Care Card
Upon registration, the members are required to produce their membership card or identification card to the hospital. Listed below are some of the medical cards that are accepted by Normah:

1. AXA Affin Life Insurance Berhad
2. Allianz Life Insurance Berhad
3. Amlife Insurance Berhad
4. Great Eastern Life Assurance
5. Hong Leong Assurance Berhad
6. Manulife Insurance Berhad
7. Tokio Marine Life Insurance Malaysia Berhad

Takaful
1. Etiqa Takaful Berhad
2. Prudential BSN Takaful Berhad

Medical Card
1. Prudential
2. AIA
3. Great Eastern
4. Medtronic Icares
5. PMCARE
6. Etiqa
7. Compumed
8. Interntional SOS
9. Mediexpress
10. Mediscreen
11. Alliance

Payments
We accept payment by CASH, CREDIT CARDS and DEBIT CARDS.

1. Visa
2. Master
3. Amex
4. Diners
5. Cheque
6. Cash
7. Bank Telegraphic Transfer (MBB & RHB)
 

All payment must be made to the cashier at the front desk during office hours or Accident & Emergency Department after office hours. Please ask for your receipt after payment. If your company has credit facility with Normah, you are required to present your guarantee letter to the receptionist.

Patient Account
Our Reception Counters handle all billing inquiries. There are 3 Reception Counters, at Level 1, Normah Clinic covering outpatient payments, at the Front Desk, Level 2, Normah Hospital for inpatient payments and A&E Reception Counter for after hours payment (office hours is from 8.30am - 4.30pm). These counters operate between 8:30 am to 4:30 pm Billing inquiries can be directed to:

In person
Finance Department

By phone
+60 82 440055 ext 202 (In-Patient) & 540 (Out-patient)

By mail
Chief Financial Officer (CFO)
Finance Department
Normah Medical Specialist Centre
Jalan Tun Abdul Rahman, 
Petra Jaya, 93050 Kuching, Sarawak, Malaysia.

By Fax
+60 82 313159

By Email
mona@normah.com

Credit Facility
The Medical Centre provides credit facility to approved corporate clients. Interested companies are required to complete and submit the Credit Application Form to Business Development Unit (sales_team@normah.com). Please check here to download the form.