Hospital Overview

Normah Medical Specialist Centre (NMSC), located in Kuching, Malaysia, is a not-for-profit private hospital owned by Sarawak Medical Centre Sdn Bhd, a subsidiary of the Sarawak State Financial Secretary (SFS) Incorporation. Officially opened in August 1988, it is currently a large purpose built private medical centre in the State of Sarawak which is 16 km from Kuching International Airport and 7 km from Kuching City downtown.

For over 32 years, Normah Medical Specialist Centre has excelled in the delivery of the highest quality healthcare and service to all our patients. Here at NMSC, we have adopted the international patient safety goals and its intent is to promote specific improvements in patient safety. Our patients feel confident as their care and treatment are set against the highest international best practice and that their safety and well-being are our utmost priority. Our hospital environment is designed and maintained to provide a safe and conducive environment for our patients’ stay and recovery.

This local private hospital has come a long way — from being a 130-bed medical and surgical non-profit centre to a world-class healthcare provider today. Having achieved many accolades, including the Malaysian Society for Quality in Health (MSQH) with full certification in 2005, Normah was officially granted the prestigious JCI accreditation, the leading industry benchmark for measuring the delivery of quality healthcare. NMSC thus becomes a private hospital in Borneo to be awarded JCI Accreditation twice for full 3 years (2011 – 2013) and (2014-2017). This distinction not only reaffirms NMSC commitment to quality and compliance with the highest standard of healthcare services, it also marks another milestone in its endeavor to be the preferred healthcare in the region.

In addition to the primary and family medicine and general specialties that include internal medicine, general
surgery, obstetrics and gynaecology, and paediatrics, NMSC offers a broad spectrum of secondary and tertiary
services provided by its internally credentialed resident and visiting specialists. Included in these services are
orthopaedics, ophthalmology, cardiology and cardiac surgery, endoscopic surgery, neurology, neurosurgery,
urology, nephrology and haematology. NMSC had also started to offer open heart surgery in December 1994.

Patient care at NMSC is also supported by the 24-hour accident and emergency support; inhouse pharmacy,
blood bank, laboratory/pathology, and diagnostic imaging services; lithotripsy and renal dialysis program; and
rehabilitation care. The Pathology Department provides a full testing service and is equipped with a blood bank
which is supported by a blood donor collection programme and component processing service. Besides the
routine radiological services, the Diagnostic Imaging Department provides well-equipped MSCT, MRI,
Mammography and Densitometry services.

The core of NMSC’s services is its commitment to quality in healthcare. This is evidenced by it achieving the
coveted full accreditation by Malaysia Society of Quality in Health (MSQH) and Joint Commission International
(JCI).

INTERNATIONAL PATIENT
SAFETY GOALS

Hospital Overview

In addition to the primary and family medicine and general specialties that include internal medicine, general surgery, obstetrics and gynaecology, and paediatrics, NMSC offers a broad spectrum of secondary and tertiary services provided by its internally credentialed resident and visiting specialists. Included in these services are orthopaedics, ophthalmology, cardiology and cardiac surgery, endoscopic surgery, neurology, neurosurgery, urology, nephrology and haematology. NMSC had also started to offer open heart surgery in December 1994.

Patient care at NMSC is also supported by the 24-hour accident
and emergency support; inhouse pharmacy, blood bank, laboratory/pathology, and diagnostic imaging services; lithotripsy and renal dialysis program; and rehabilitation care. The Pathology Department provides a full testing service and is equipped with a blood bank which is supported by a blood donor collection programme and component processing service. Besides the routine radiological services, the Diagnostic Imaging Department provides well-equipped MSCT, MRI, Mammography and Densitometry services.

The core of NMSC’s services is its commitment to quality in healthcare. This is evidenced by it achieving the coveted full accreditation by Malaysia Society of Quality in Health (MSQH) and Joint Commission International (JCI).

INTERNATIONAL PATIENT
SAFETY GOALS

Our Mission, Vision and Values

Vision

We see Normah Medical Specialist Centre as the preferred healthcare provider in the region.

Mission

As a united team, our Mission through an ethical holistic approach, is to prevent disease, detect disease early so as to prevent complications, manage patients well and compassionately and maintain their quality of life, all at a cost affordable to everyone who seeks us out.

Values

We work as a team putting aside self-interest.
We are prudent, honest and ethical in all our dealings.
We are family, unified in purpose, treating each other with respect, dignity and care in an atmosphere of mutual trust, support, encouragement and collegiality.
We continually learn so as to develop ourselves to our fullest potential and have no reservations about teaching others what we know.
We strive for excellence by continually improving the quality of everything we do.
We are disciplined, accurate and timely with a sense of urgency in our work.
We listen actively and communicate openly.
We build a happy working environment based on respect for the values of others and are the wind beneath each other’s wings.
We have a strong sense of community responsibility.
We are steadfastly loyal to the institution.
We exhibit professionalism and compassion when ensuring that the best interest of the patient is the only interest to be considered.
We emphasize integrity in all our endeavours.

Our Milestones

Jan 2021

On 1st January 2021 RE-accredited by Joint Commission International (JCI) was successfully awarded 3 Full Year accreditation status for maintaining high standard of healthcare in accordance with JCI guidelines.

Sep 2005

On 13th September 2005, Normah and Kolej Technologi PPKS signed an MOU to collaborate in providing Diploma in Nursing Programme.

Mar 2019

NMSC has carved yet another history and milestone when it was awarded the prestigious The BrandLaureate SMEs Best Brand Award 2019 – Most Established Brand Award For Best Brand In Healthcare Private Specialist Centre from the Asia Pacific Brands Foundation

Mar 2005

On 10th March 2005, Normah became a private hospital in Borneo to achieve Malaysian Society in Quality Health (MSQH) full 3 year Accreditation Status award.

June 2017

On 3rd June 2017, Re-accredited by Joint Commission International (JCI) and successfully obtained full 3 year Accreditation Status award (2017-2020).

Jun 2003

In June 2003, Normah open its first Information Centre in Pontianak, West Kalimantan, Indonesia. It is the first Information Centre setup by Normah outside Sarawak.

Mar 2016

On 9th March 2016, Re-accredited by Malaysia Society for Quality in Health (MSQH) and successfully obtained full 4 year Accreditation Status award (2016 2020).

Jun 2002

From 26 – 30 June 2002, Normah achieved another milestone. For second time, Normah played host for the International Heart Valve Symposium known as the The 2nd Mulu Rafflesia Valve Symposium (MRVS).

Nov 2015

Received the 6th Sarawak Hornbill Tourism Award – Hornbill Special Award for Organisation Category.

Sep 2000

From 13 – 17 September 2000, Normah has achieved yet another milestone in its pursuit of excellence in the field of Cardiothoracic surgery at an international level. On this date, Normah played host to an International Heart Valve Symposium known as the Mulu Rafflesia Valve Symposium (MRVS).

Feb 2014

In January 2014, Normah Medical Specialist Centre achieved the Joint Commission International (JCI) Accreditation for the 2nd time for three years (2014-2017). The Joint Commission International (JCI) accreditation recognises dedicated healthcare organisation that are committed to quality, safety improvements and efficiency of health care services around the globe.

2000

In 2000, new facilities and services were upgraded or added. These include neurosurgery, urologic surgery, nephrology and medical oncology.

Nov 2013

Received two awards from The MHTC (an initiative by Ministry of Health) for outstanding achievement for “ Highest Revenue for Healthcare Travellers East Malaysia” and “ Highest Number of Healthcare Travellers East Malaysia”

Jul 1999

In Jul 1999, Normah Nursing School open its door for the first intake.

Sep 2013

On 3rd September 2013, received an award from The Malaysian Society for Quality in Health (MSQH) for “MSQH Hospital Accreditation Performance Award Full Certification For 3 cycles”

Mar 1999

A new 4-storey outpatient building aptly called the Normah Clinic, comprising 30 consultation suites, doctor’s offices, a lecture theatre, general administration offices and other facilities was opened on the 8th March 1999.

Jan 2011

On 15 January 2011, accredited by Joint Commission International.

Dec 1994

On the 24th December 1994, the Normah’s Cardiac Centre created an unprecedented achievement in Sarawak and Borneo’s medical history by successfully conducting a open-heart surgery.

2011,2008

2011 – Re accredited by Malaysia Society for Quality in Health (MSQH)
2008 – Re accredited by Malaysia Society for Quality in Health (MSQH)

Sep 1994

In September 1994, a RM11 million Cardiac Centre was set up at Normah.

Mar 2006

On 7th March 2006, Normah continue to carve its name to be a private hospital in Borneo by launching the most advance 64 Multi-Slices CT Scan machine which was launched by its Chairman Tan Sri Bujang Bin Muhammad Noor.

Aug 1988

Normah created history to be the first private hospital established in Sarawak. It was officially declared opened on 11 August 1988.

Dec 2005

Another milestone being achieved by Normah on 3rd December 2005 by hosting International Oncology Conference with were held till 4th December 2005. Yet another milestone achieved by Normah on the 3rd December 2005 where the Oncology Centre was officiated by Honourable Deputy Chief Minister of Sarawak YB Datuk Patinggi Tan Sri Dr George Chan Hon Nam. Another achievement carved by Normah were the signing of MOU between American Oncologist Dr Hazem ElKassas and Normah CEO & Managing Director Dr Au Yong Kien Hoe were witnessed by Deputy Chief Minister of Sarawak YB Datuk Patinggi Tan Sri Dr George Chan Hon Nam and Chairman of Normah Tan Sri Bujang Bin Muhammad Noor.