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Our Mission, Vision and Values

We see Normah Medical Specialist Centre as the preferred healthcare provider in the region.


As a united team, our Mission through an ethical holistic approach, is to prevent disease, detect disease early so as to prevent complications, manage patients well and compassionately and maintain their quality of life, all at a cost affordable to everyone who seeks us out.

  • We work as a team putting aside self-interest.
  • We are prudent, honest and ethical in all our dealings.
  • We are family, unified in purpose, treating each other with respect, dignity and care in an atmosphere of mutual trust, support, encouragement and collegiality.
  • We continually learn so as to develop ourselves to our fullest potential and have no reservations about teaching others what we know.
  • We strive for excellence by continually improving the quality of everything we do.
  • We are disciplined, accurate and timely with a sense of urgency in our work.
  • We listen actively and communicate openly.
  • We build a happy working environment based on respect for the values of others and are the wind beneath each other’s wings.
  • We have a strong sense of community responsibility.
  • We are steadfastly loyal to the institution.
  • We exhibit professionalism and compassion when ensuring that the best interest of the patient is the only interest to be considered.
  • We emphasize integrity in all our endeavours.
Our Milestones
Jan 2021

On 1st January 2021 RE-accredited by Joint Commission International (JCI) was successfully awarded 3 Full Year accreditation status for maintaining high standard of healthcare in accordance with JCI guidelines.

Sep 2005

On 13th September 2005, Normah and Kolej Technologi PPKS signed an MOU to collaborate in providing Diploma in Nursing Programme.

Mar 2019

NMSC has carved yet another history and milestone when it was awarded the prestigious The BrandLaureate SMEs Best Brand Award 2019 – Most Established Brand Award For Best Brand In Healthcare Private Specialist Centre from the Asia Pacific Brands Foundation

Mar 2005

On 10th March 2005, Normah became a private hospital in Borneo to achieve Malaysian Society in Quality Health (MSQH) full 3 year Accreditation Status award.

June 2017

On 3rd June 2017, Re-accredited by Joint Commission International (JCI) and successfully obtained full 3 year Accreditation Status award (2017-2020).

Jun 2003

In June 2003, Normah open its first Information Centre in Pontianak, West Kalimantan, Indonesia. It is the first Information Centre setup by Normah outside Sarawak.

Mar 2016

On 9th March 2016, Re-accredited by Malaysia Society for Quality in Health (MSQH) and successfully obtained full 4 year Accreditation Status award (2016 2020).

Jun 2002

From 26 – 30 June 2002, Normah achieved another milestone. For second time, Normah played host for the International Heart Valve Symposium known as the The 2nd Mulu Rafflesia Valve Symposium (MRVS).

Nov 2015

Received the 6th Sarawak Hornbill Tourism Award – Hornbill Special Award for Organisation Category.

Sep 2000

From 13 – 17 September 2000, Normah has achieved yet another milestone in its pursuit of excellence in the field of Cardiothoracic surgery at an international level. On this date, Normah played host to an International Heart Valve Symposium known as the Mulu Rafflesia Valve Symposium (MRVS).

Feb 2014

In January 2014, Normah Medical Specialist Centre achieved the Joint Commission International (JCI) Accreditation for the 2nd time for three years (2014-2017). The Joint Commission International (JCI) accreditation recognises dedicated healthcare organisation that are committed to quality, safety improvements and efficiency of health care services around the globe.


In 2000, new facilities and services were upgraded or added. These include neurosurgery, urologic surgery, nephrology and medical oncology.

Nov 2013

Received two awards from The MHTC (an initiative by Ministry of Health) for outstanding achievement for “ Highest Revenue for Healthcare Travellers East Malaysia” and “ Highest Number of Healthcare Travellers East Malaysia”

Jul 1999

In Jul 1999, Normah Nursing School open its door for the first intake.

Sep 2013

On 3rd September 2013, received an award from The Malaysian Society for Quality in Health (MSQH) for “MSQH Hospital Accreditation Performance Award Full Certification For 3 cycles”

Mar 1999

A new 4-storey outpatient building aptly called the Normah Clinic, comprising 30 consultation suites, doctor’s offices, a lecture theatre, general administration offices and other facilities was opened on the 8th March 1999.

Jan 2011

On 15 January 2011, accredited by Joint Commission International.

Dec 1994

On the 24th December 1994, the Normah’s Cardiac Centre created an unprecedented achievement in Sarawak and Borneo’s medical history by successfully conducting a open-heart surgery.


2011 – Re accredited by Malaysia Society for Quality in Health (MSQH)
2008 – Re accredited by Malaysia Society for Quality in Health (MSQH)

Sep 1994

In September 1994, a RM11 million Cardiac Centre was set up at Normah.

Mar 2006

On 7th March 2006, Normah continue to carve its name to be a private hospital in Borneo by launching the most advance 64 Multi-Slices CT Scan machine which was launched by its Chairman Tan Sri Bujang Bin Muhammad Noor.

Aug 1988

Normah created history to be the first private hospital established in Sarawak. It was officially declared opened on 11 August 1988.

Dec 2005

Another milestone being achieved by Normah on 3rd December 2005 by hosting International Oncology Conference with were held till 4th December 2005. Yet another milestone achieved by Normah on the 3rd December 2005 where the Oncology Centre was officiated by Honourable Deputy Chief Minister of Sarawak YB Datuk Patinggi Tan Sri Dr George Chan Hon Nam. Another achievement carved by Normah were the signing of MOU between American Oncologist Dr Hazem ElKassas and Normah CEO & Managing Director Dr Au Yong Kien Hoe were witnessed by Deputy Chief Minister of Sarawak YB Datuk Patinggi Tan Sri Dr George Chan Hon Nam and Chairman of Normah Tan Sri Bujang Bin Muhammad Noor.

Jul 1988

Normah admitted its first inpatient on the 4th July 1988.

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Hospital Overview

Our Mission, Vision And Values

Our Milestones