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Normah Medical Specialist Centre strives to maintain giving quality healthcare

By October 3, 2022October 17th, 2022No Comments

By Noor Syahhira Hady & Photo by Ramidi Subari | #newsarawaktribune

KUCHING: The four consecutive terms of Joint Commission International (JCI) accreditation proves that the Normah Medical Specialists Centre is the best private hospital in Borneo for its quality healthcare.

In stating this, its Managing Director Datuk Dr Au Yong Kien Hoe (pic) said that the distinction received from 2011 to 2023 not only reaffirms that the medical centre is committed to quality and compliance with the highest standard of medical care to its patients, but it also mark another milestone in its endeavour to be the preferred health care in the region.

He added that with the accreditation received, it also enables them to bring the highest standard of medical care to its patients while allowing them to continuously audit its medical performance and patient outcome.

“Furthermore, as an accredited hospital, we always emphasised on our strategic improvement priorities for excellence in quality health care services via adopting the international patient safety goals, implementing best practices and guidelines to improve and standardise clinical care,” he said.

He said this in his opening remarks during the officiating ceremony of the launching of the new Cardiovascular Laboratory (CATHLAB), MSCT and MRI at Normah Medical Specialist Centre today.

In line with this, he added that as Normah is being developed into a medical institution, the centre also tried to maintain close collaboration with various local universities for clinical research and the development of different centres of excellence.

“The collaborative projects between the hospital and academia can be used to develop cost effective evidence best practice to improve healthcare outcomes,” he said.

Having said this, he said that on March 2 this year, Normah had inked a memorandum of understanding (MOU) with Universiti Malaysia Sarawak (UNIMAS) medical centre to strengthen medical expertise and education services while exploring collaboration opportunities in the field of research.

“However, our aim does not stop there. We also have the vision to create a state of the art hospital where the only interest of the hospital is the interest of the patients.

“For that, we have a strategic plan in relation to the service we provide and will provide in the future. This process includes an analysis of hospital activity, its capacity, facilities and population growth.

“The plan will also provide a strategic focus and trust for the future direction of the hospital which will be more patient centred, more holistic, as well as creating the ultimate patient experience,” he said.